Water Damage Restoration in Boston, MA — 24/7 Cleanup, Drying & Repairs
Fast response for burst pipes, leaks, basement flooding, sewage backups, and storm water. We extract water, set up professional drying, document moisture readings, and help you move the claim forward.
- Identify the water source, safety risks, and affected materials
- Extract water + set drying equipment (air movers / dehumidifiers)
- Record initial moisture readings + photo documentation
- Define drying goals and a clean, standards-aligned plan
“After a sudden pipe leak, they arrived fast, documented everything, and explained the drying plan clearly. The crew protected floors, ran dehumidifiers/air movers, and kept communication simple. The insurance paperwork was organized, which saved a lot of time.”
“Professional setup, moisture readings, and updates every step. No surprises.”
“They helped prevent mold after a basement flood. Fast, tidy, and respectful.”
24/7 Emergency Water Damage Restoration in Boston
Fast response, certified technicians, and insurance-friendly documentation — we help restore your property to pre-loss condition, day or night.
We arrive in under 60 minutes anywhere in Greater Boston.
A leak, flood, or broken pipe can cause costly damage if not handled fast. Serving Greater Boston, Boston Restoration Prime responds quickly with professional water extraction, structural drying, and damage repair you can trust.
Our certified technicians assess the damage, remove water, and rebuild affected areas to pre-loss condition. We can coordinate directly with your insurance adjuster to support approvals and reduce out-of-pocket costs.
- Fast stabilization: stop the spread, protect materials, and set drying goals.
- Measurable dry-out: moisture readings, drying logs, and photo documentation.
- Clear communication: daily updates so there are fewer surprises and delays.
We Work With All Major Insurance Companies
Water damage is stressful enough — dealing with insurance shouldn’t be. Boston Restoration Prime coordinates directly with most carriers to keep the claim process clear, accurate, and fast.
You focus on recovery — we handle documentation and coordination to keep things moving.
24/7 Emergency Availability
Water losses don’t wait for business hours. Our team is on-call day and night to limit spread, secondary damage, and downtime.
Fast Local Response
Based in Greater Boston — we know the area and can mobilize quickly to start mitigation sooner.
Advanced Drying Equipment
Commercial dehumidifiers, air movers, and moisture detection help find hidden water and confirm dry-out with measurable readings.
Licensed & Insured Pros
Fully licensed and insured in Massachusetts — with standards-aligned work practices that protect your property from start to finish.
Claim-Ready Documentation
We can start documenting immediately: photos, readings, drying logs, and an itemized scope to support faster approvals.
Clean, Controlled Process
Containment when needed, floor protection, and clear daily updates — to reduce disruption and prevent delays.
Your Partner in Water Damage Restoration in Boston Experience the Prime Difference
We focus on fast mitigation, verified moisture readings, and insurance-friendly documentation — so you get a cleaner, safer restoration outcome with fewer delays.
Serving Boston, Cambridge, Brookline, Newton, Quincy, Somerville, and nearby areas.
What Our Customers Say
Real experiences from Boston homeowners and businesses we’ve helped.
A pipe burst at 6am and water was everywhere. Boston Restoration Prime was at our place in under an hour, extracted the water, and had dehumidifiers running before breakfast. They handled photos and talked to our adjuster, which made the claim painless.
Our finished basement flooded after a storm. The team saved the built-ins and even dried our hardwood stairs. Communication was excellent — daily moisture readings and clear timelines. The space looks like nothing ever happened.
We run a small café and had a ceiling leak over the prep area. BRP arrived after closing, isolated the leak, dried the ceiling, and sanitized overnight so we could open next day. Discreet and professional — exactly what a business needs.
After a dishwasher line failed, they removed the wet cabinets, dried the wall cavities, and coordinated rebuild. The project manager kept us updated and worked with our insurer so we only paid the deductible. Great experience.
Tip: Ask for moisture readings and photo documentation — it helps keep your claim moving.
Every water damage situation is different — from slow appliance leaks to sudden floods and burst pipes. That’s why Boston Restoration Prime provides specialized water damage services tailored to the exact source, materials affected, and severity of the loss.
- ✔ Faster drying and reduced secondary damage
- ✔ Proper documentation for insurance approvals
- ✔ Solutions designed for Boston homes and commercial properties
Below are the most common water damage scenarios we handle across Greater Boston — each backed by certified technicians, professional equipment, and insurance-friendly processes.
Specialized Water Damage Services
Targeted solutions for the most common water loss scenarios in Boston homes and businesses.
Basement Water Removal
Extraction, sump pump support, and structural drying for basements and crawlspaces.
Ceiling & Roof Leaks
Leak source identification, ceiling repair, insulation drying, and stain prevention.
Burst Pipe Cleanup
Emergency shut-off, water extraction, drying, and damage repair.
Sewage Backup Cleanup
Category 3 sanitization per IICRC standards, safe disposal, and deodorization.
Appliance Leak Damage
Dishwasher, washer, and refrigerator line leaks — mitigation and repairs.
Storm & Flood Recovery
Large-loss extraction, debris removal, structural drying, and rebuild coordination.
Hardwood Floor Drying
Negative-pressure systems and drying mats to save wood floors when possible.
Commercial Water Mitigation
Office, retail, restaurant, and multi-unit properties with minimal downtime.
Need Immediate Water Damage Help in Boston?
We’re available 24/7 for emergency response, water extraction, and full restoration. Let Boston Restoration Prime bring your property — and your peace of mind — back to life.
Fast response across Greater Boston • Fully licensed & insured • IICRC-certified professionals
Our 6-Step Water Damage Restoration Process
A clear, proven workflow that minimizes damage, speeds up drying, and helps restore your property to pre-loss condition.
Emergency Assessment & Safety
We identify the source, evaluate electrical/structural risks, protect unaffected areas, and document conditions with moisture readings and photos. ETA: often under 60 minutes in Greater Boston.
Rapid Water Extraction
High-capacity extraction removes standing water fast to reduce absorption into drywall, subfloors, and insulation — limiting secondary damage.
Structural Drying & Dehumidification
We set air movers and commercial dehumidifiers based on materials and readings, creating the right drying climate for walls, floors, and cavities. Typical: 24–72 hours.
Cleaning, Sanitizing & Odor Control
We remove contaminants, apply antimicrobial treatments where appropriate, and use HEPA filtration to help keep indoor air clean during mitigation.
Repairs & Reconstruction
If materials can’t be saved, we coordinate rebuild steps — drywall, trim, flooring, and finishes — so your space returns to pre-loss condition.
Final QA & Moisture Verification
We confirm drying goals are met, review documentation with you, and provide clear next steps (including insurance-friendly records when needed).
Experience + Equipment That Speeds Up Drying
Since 1997, we’ve helped Boston-area property owners stabilize water losses fast, document the situation correctly, and restore spaces with a clean, standards-aligned workflow.
What this means for your restoration outcome
Equipment matters — but so does how it’s used. Our goal is to reduce secondary damage, confirm drying with measurable data, and keep your project moving with clear scope and documentation.
What this means for your restoration outcome
Equipment matters — but so does how it’s used. We focus on measurable drying, clear scope, and communication that keeps the project moving.
Faster stabilization
Extraction + drying setup to help prevent warping, odors, and mold growth.
Measured drying
Moisture readings and monitoring to confirm progress (not guesswork).
Cleaner work areas
Floor protection, organized staging, and containment when needed.
Insurance-friendly documentation
Photos, notes, and scope details that help reduce claim delays.
Right tools for the job
Dehumidifiers, air movers, meters, HEPA options, odor control as needed.
Clear next steps
Simple updates and timelines so you know what’s happening and why.
Water Damage Restoration Information That Will Help
Practical tips from certified restoration pros in Greater Boston — focused on speed, safety, and smarter cost control.
Act Fast
When water damage happens, time is the biggest variable. Even small leaks can trigger warped flooring, swelling trim, electrical hazards, and mold growth within 24–48 hours.
Boston Restoration Prime can arrive quickly in Greater Boston to extract water, start structural drying, and reduce secondary damage (odor, buckling, staining).
- Shut off water if safe (main valve or fixture)
- Move valuables + lift furniture legs
- Avoid wet outlets/extension cords
Preventative Maintenance
Prevention starts with routine inspections. Check supply lines, shutoff valves, roof flashing, and keep gutters/downspouts clear before heavy rain.
In basements and older Boston homes, a sump pump + leak detectors can catch problems early and reduce future risk.
- Replace old braided hoses (washer, dishwasher) proactively
- Seal foundation cracks + watch for seepage after storms
- Keep humidity controlled to discourage mold
Understand Costs
Pricing varies by water category (clean/gray/black), affected materials, and how quickly drying starts. Clean water from a burst line is usually simpler than flood or sewage losses requiring specialized sanitization.
Fast mitigation limits rebuild scope. We can document the loss, coordinate with your adjuster, and help you pursue the maximum eligible coverage under your policy.
- More porous materials = more drying time
- Hidden moisture = higher risk if not measured
- Documentation often reduces claim delays
Extra Tip: Document the Damage
Before cleanup or repairs, take clear photos/videos (wide + close-ups). Note the date, suspected source, and any safety concerns. This supports accurate estimates and faster reimbursement.
Our team can provide moisture readings, drying logs, scope notes, and photo documentation to keep the claim moving and protect you if issues (like mold) appear later.
- Capture baseboards, corners, cabinets, and ceilings
- Keep damaged items until the adjuster advises
- Save receipts for emergency steps
Water Damage Restoration — FAQ
Quick answers to the most common questions Boston homeowners and businesses ask us.
How quickly can you arrive?
How quickly can you arrive?
We provide 24/7 emergency response and typically arrive in under 60 minutes across Greater Boston. For immediate dispatch call (617) 639-0909.
How long does restoration take?
How long does restoration take?
Many clean-water losses dry in 24–72 hours with industrial dehumidifiers and air movers. Repairs (drywall, paint, flooring) may add a few days depending on scope. Category 2–3 or structural impacts can take longer.
What affects the cost?
What affects the cost?
Pricing depends on water category (clean/gray/black), affected square footage, time wet, and whether repairs are needed. Fast mitigation reduces secondary damage and keeps rebuild scope smaller.
Will my insurance cover it?
Will my insurance cover it?
Many policies cover sudden and accidental water damage (like a burst pipe), but often exclude long-term maintenance issues. External flooding typically requires a separate flood policy/rider. We document the loss with photos and moisture readings to support your claim.
What should I do before your team arrives?
What should I do before your team arrives?
If safe, shut off the water source, avoid electrical hazards, move valuables to a dry place, and take photos/videos for insurance. Avoid using household fans if sewage is present.
Can water damage cause mold?
Can water damage cause mold?
Yes — mold can begin in 24–48 hours. Our drying plan includes moisture mapping and targeted antimicrobial steps. If growth is detected, we provide mold remediation.
Do you handle sewage backups and basement floods?
Do you handle sewage backups and basement floods?
Yes. We follow IICRC-aligned protocols for sewage cleanup (Category 3) and handle flooded basement drying with full sanitization.
Do you offer commercial restoration?
Do you offer commercial restoration?
Yes — we support offices, retail, restaurants, and multi-unit properties with minimal downtime. Learn more about our commercial restoration services.
Can you help with documentation and claims?
Can you help with documentation and claims?
Yes. We provide photos, moisture readings/logs, and clear scope notes, and we coordinate with your adjuster — keeping the claim moving with less back-and-forth.
What services do you provide during an emergency?
What services do you provide during an emergency?
Immediate water extraction, structural drying, contents protection, sanitization/odor control, and if needed board-up. Start by calling (617) 639-0909.
Proudly Serving Greater Boston
Fast, local response across the metro area — typically under 60 minutes. If your city isn’t listed, call us and we’ll do our best to help.
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